Both pickup and return were very fast and extremely convenient! This is my favorite company. Since we speak Italian, the process was even quicker.

The procedures were clear and efficient, no unnecessary delays.

Hertz is good. Prices are a bit high, but they upgraded me to an SUV, so it's okay.

On arrival I was informed that my choice was unavailable as the vehicle was no longer part of their fleet. I was offered a Fiat 500 convertible to replace it. This vehicle was not in my view "similar" to the Cascada I had paid for. I needed a larger car for the amount of luggage and passengers I was carrying. I am extremely disappointed with the service i received and have paid too much for the vehicle i drove which was a Fiat 500L.

This was the worst car hire experience ever! Did not got convertible as reserved. Instead a scratched hatchback after over half an hour wait. And even No apologies from Hertz. Not to speak of any compensations as I have got from other companies even from long queuing times.