Counter staff very helpful although I did have to wait to be seen. Mobile unit in car park not very professional as hotel is closed at present.

Price drop protector did save money but have to wait for refund...

The staff were very helpful and friendly. I will definitely use again

Very easy to obtain a car at the best possible price

The staff member who served me was new and it took us nearly an hour to get the car. They wanted a £1200 deposit unless I took out additional insurance and the manager (Solomon) would not accept my card as it was not embossed (it is from Starling - the no. 1 online bank), This was clearly just a ploy to make me take out additional insurance (£34 a day) in order to reduce the deposit to £400 (which I could pay from my debit card). During the extended period we were there I saw several people having similar issues. I paid for the enhanced insurance from you when I booked. I have my own car insurance and I have a stand alone car insurance policy specifically for rentals as I travel so frequently. Additional insurance is totally redundant. They are con artists.

Green Motion were a bit of a joke. We had to wait outside a temporary portacabin in the cold and rain for over an hour waiting to be served. There was only 2 staff dealing with new rentals and so only a limited no of people could fit inside. When I eventually was served I was given a small Toyota Ayho car. It was tiny and I told her I booked the equivalent of a VW polo for 5 adults and 2 suitcases. I had to put one of my suitcases in the back seat as the boot just managed to have 1 case and no more. I told the staff this car was unacceptable but she wasn’t interested and said this was the car I booked. I was given an option to upgrade to a Mercedes which was just laughable. She wasn’t in the least bit interested. I felt sorry for the rest of the people standing out in the cold and rain and so just took the car. I could barely use it my whole trip as it was far to small and so had to rely on friends using their car for our sightseeing around Scotland. I’m sorry but I will never book with you again if this is the hire company you use. Regards. Stuart Robertson.

Like: Apologetic for delay, great car and speedy drop off.
Dislike: Had new system put in which was on a constant go slow. Not the operators fault.