A new non-refundable insurance amount of 300 was requested for the vehicle, informing them that I had chosen insurance when pre-booking. I was forced to take an alternative vehicle because the vehicle was not available in a very cheap car, and it had several collisions. the police caused me psychological harm. I was stopped to find out why the car was damaged.

The car was Kia Ceed and it was dirty and it was rainy when I picked the car up. I couldn't spend so much time to look the car around. But I took lots of pictures of the car. There was damage in front of the car and they gave me that car with specified damage in the pickup form. I drove that car 14 days and didn't use rear seats. When I went to drop that car, one guy came from the cabinet and he just opened the door and realized very very very small point that I couldn't see at my first look. There was a little and tiny dent that I didn't see before and he said me we have to charge this dent to you. I show the initial photos to him but he was getting stuck in to charge that dent to me. My initial photos contain that area too but it was so rainy and that point was wet. So hard to realize with eyes but "Micheal"(the guy's name was according to his told) seen this point at first look. And he said to me I have already charged 232GBP for that dent. I couldn't understand when he charged when he decided to charge. According to his measure dent was 30mm. But as you can see the attached picture its not over the 5mm. I will report your company to my bank as that was a fraud. Also, I asked the "Micheal" to show this dent wouldn't be charged the next person who rent this car. He told me he had already entered that damage in their system. I requested to see his report and there was nothing in that car detail!!!

It was quite simple and helpful. Nothing was unexpected. Very happy to use your website.

Picked up the car after the first staff member couldn’t comprehend the paperwork. Car upgrade - appreciated. Both car headlights were defective and dangerous. Had to call RAC to put bulbs back into holders. Told staff on checkin & didn’t really seem interested. I would hire again but make sure there was a proper inspection before I drove away. Didn’t do the inspection this time because staff said I was covered for any damage.

Overall - satisfied.

Terrible customer experience with Green Motion. They rent the cars out cheap but put every conceivable obstacle in your way to make you "have to" get their inflated insurance. First I was told I hadn't had my full licence long enough, then they changed their mind?! Then they told me that in order to get the car I had to provide a letter from my boss on company letter head as I was using a corporate card. This is not explained anywhere at all that I can see, and not possible in the time frame. When I went to leave I complained to the boss, who then allowed me to use my card (so their rules are bogus), upgraded the car, gave us a free extra driver, and unlimited mileage, BUT we had to get £400 excess cover at a cost of £120 pounds for 5 days. We already had insurance but were stuck and had to take it. So £33 car hire costed £153. But PUSH THEM ON THEIR BOGUS PRICES

Fine

The car I booked and requested was not available which is always the biggest problem so I had to pay extra to upgrade the vehicle. as the one being provided in the same category was terrible