Super service, but always shocking insurance additions.

The pick-up and drop-off speed was very fast, staff were very professional. Right turn after exiting T4, there's a dedicated car to pick up customers. Immediate service, very pleasant experience

The store at the airport is quite large with many staff. Although it's a bit far from Heathrow T4, there is a free shuttle service available.

Terrible experience with Europcar. Bad communication on return location and issue with faulty car which has still not been resolved. After returingn the car to the correct location I was sent threatening letters over a 48hr period because they had not checked the location and were accusing me of not returning the car.

We received an unexpected upgrade

Like: Help at drop off section by the staff. They expressed we could drop off the car and leave the keys and parking tag in the morning and need to drop the car at night.