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Bit pricey but absolutely worth it

Reviewed: Mon, Aug 26, 2019
About Europcar: 9.3 /10
Muhammed was very friendly and helpful. He recommended us a better car option that can suit our needs. I am extremely pleased with the service. However, I faced difficulty in the beginning trying to figure out how to operate the vehicle and the GPRS. I suggest there must be a car instruction manual provided to customers especially those coming from left hand drive countries. It will be very beneficial indeed..
About QEEQ: 10.0 /10
Intermediate | Hyundai Ioniq or similar

Relevant Reviews on Europcar LONDON HEATHROW AIRPORT

Francis Lincoln

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Reviewed: Wed, Feb 12, 2025
About Europcar: 8.0 /10
Overall satisfied, but you need to be discerning. It's an Indian-operated store that promotes additional insurance—just decline if you're not interested, and their attitude will remain professional. Here's an interesting detail: we initially booked a small SUV, but when the staff saw we had 3 pieces of luggage, they said the car we booked could only fit 2 pieces and asked us to pay an extra £30 per day. When I refused, they eventually said 'never mind' and upgraded us to a bigger model for free, likely because they didn't have the car we originally booked. In the end, we were quite happy—the rental and return process was quick and convenient. The shuttle bus to the pick-up location takes about 15-20 minutes.
About QEEQ: 10.0 /10

Maxwell Daniell

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Reviewed: Fri, Jan 19, 2018
About Europcar: 2.0 /10

R.Bradley

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Small SUV | Seat Arona or similar
Reviewed: Wed, Jul 13, 2022
“Disappointing”
About Europcar: 5.0 /10
Our flight was delayed by a day so our original car wasn’t available and we were told only an upgrade was available costing $$$ over the original quote. Very disappointing as I rang QEEQ prior and was advised the same or smaller car would be available It cost me $700 extra over the original booking for 4 days hire !!!
About QEEQ: 8.0 /10
We got stung by Europcar as booked car not available despite advice received from QEEQ rep it would be. We missed a day booking due to cancelled flights but no credit provided

Wary traveller

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Intermediate | Skoda Octavia or similar
Reviewed: Mon, Aug 19, 2019
“Not the best.”
About Europcar: 5.7 /10
The car was not as booked. We booked a Skoda Octavia. Instead, we got a Chinese made MG.
About QEEQ: 10.0 /10

A.Hamdard

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Compact SUV | Nissan Qashqai or similar
Reviewed: Sun, Jun 9, 2019
About Europcar: 10.0 /10
Excellent customer service very friendly people and desk
About QEEQ: 10.0 /10
Excellent customer service very friendly

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