This rental was perfect, seriously have to give Alamo a shout-out. I originally booked an F-150, but they gave me a 2026 Silverado 1500 instead, and the best part was it was basically brand new – only 38 km on the clock, registered 2026-02-10, and I picked it up on the 14th. We happened to hit a big snowstorm in Ontario and I had a ton of luggage to haul, and the truck handled everything flawlessly. Great car, great rental company. Highly recommend – the Hyundai I rented from them last time was also a brand-new vehicle.

The pickup location is clearly marked and easy to find. It's in the parking lot next to the terminal, within walking distance. Returning the car is also very convenient; just follow the green line on the ground in the parking lot. There are plenty of staff available, unlike other companies where you have to do self-return. You can have the car inspected on the spot and know if you need to pay any extra fees. The staff are friendly and the car is new. Overall, a pleasant experience.

The front desk staff at Alamo in Toronto were very professional. They went through their terms one by one and tried to upsell various products. Since I had already bought comprehensive insurance on QEEQ, I said 'no' to everything, and they didn't give me a hard time. At pickup, they initially gave me a small Ford SUV, but I refused it since it wasn't what I had booked. After insisting, they switched it to a Nissan Rogue, which I preferred. Thus began my journey across North America.

Satisfied

There was no line when picking up the car, it was very quick. The staff member was a friendly Black man. There was no hard-sell during the process, just pick up your car with your card. The person handing over the car was a very nice White girl who upgraded the car for free, and she was very patient with the three car changes. Overall, I have a good impression of the ALAMO branch in Toronto.