Due to the pandemic, we were given a hard time by other rental companies in Paris, but Hertz was very friendly and rented a car to us. To show my gratitude, I upgraded the vehicle. However, due to changes in our return schedule, we needed to switch to a different drop-off location and exchange the car earlier. Firstly, contacting their customer service by phone was very difficult. Secondly, there were errors in the final bill. Nevertheless, after communicating with QEEQ customer service, the extra charges were refunded.

In Nice, France, we went to the Hertz office a day before to confirm our car rental for the next day. After checking our order, they said the automatic car was broken and they only had manual cars available. We emphasized that we couldn't drive a manual car, and they said there was nothing they could do. The issue was not resolved satisfactorily.

Great service, convenient rental and return process. I'll consider this company next time.

La voiture avait plusieurs dommages non répertoriés sur la fiche de prise en charge. J’ai dû demander une inspection avant le départ.

Wasn’t sure if I’d get the car I’d been promised at such a low price, only downside was how long i had to que at the counter

Excellent service from start to finish, very easy to use