I was lucky to get a brand-new car at pickup. Although I had already purchased full insurance through the app, the rental company didn't recognize it and insisted on a local insurance option for 35 Euros per day. I decided not to buy it, but they still froze a deposit of 900 Euros. The return process was smooth—staff inspected the car inside and out, found no issues, and I was good to go.

This is my second time renting from Italy Car Rent. The process is straightforward and convenient. Although the pre-authorization deposit is relatively high, as long as the car is returned without damage, there are no issues.

Car was great. Too large to drive through Sicily. No info regarding tolls. Drop off difficult because hard to see sign where to drop off.

I was very satisfied with my rental experience this week. The clerk was very friendly. I rented one type of car, which it turns out was a little high on mileage, so the clerk changed me over to a newer model without asking, as a convenience. Drop off was quick an easy. Now just waiting for refund of my security fee which I expect to happen shortly.

Disaster finding where to pick up the car. Infuriating. Spent over an hour first finding their location and then actually locating the car. What a waste of time!