The overall service was quite good. They were very thorough in verifying the order. But I recommend buying full insurance at the counter. Otherwise, according to many Google reviews, the return process can be troublesome if you don't. I bought full insurance, so I didn't encounter any problems.

All terms are consistent and clearly explained, and there's no pressure to buy additional insurance upon inquiry.

Smaller car than anticipated. The location of the car was a LONG way away from the office at Bari airport and difficult to find upon return in the dark and heavy rain.

The car was very old with a very high mileage. The seats were worn as was the steering wheel