Long delay picking up the vehicle. Wanted to use it to take my state driving test, but the first vehicle had no registration document. Budget told me to go back to the pickup location to have one issued. But they could not do it, so swapped the vehicle (after checking many others to find a legal one). Counter staff were great, the operations and support staff behind them absolutely not. To top it off, I was then charged because the first car didn't have a full tank when returned! It was not my intention to return the car - this was the only resolution available to the onsite representative. I'm currently waiting for a response to a formal complaint.

I've asked QeeQ to help resolve the complaint, but as yet this hasn't been resolved. Support has been 'ok' but I have had better experiences in the past.

Budget was great. Very accommodating when I was a little late for my pick-up.

Very satisfied, but the pick-up time was quite long, took about an hour. The staff inquired about our two-day stay in Los Angeles and the general range of our trip, and suggested we rent an electric car. This saved me the trouble of having to refuel (when returning) since my English isn't very good.

Late arrival so booked vehicle was not available. Changed with no problem the next day. Staff, pleasant and helpful

Excellent platform with ease of booking and communication

Staff on phone and counter when I blew a tire were very helpful and ensured a quick changeover vehicle. I have not been advised yet if Budget will claim damages from and what the insurance process will be. I think you should be notified if there is an issue or if it is all clear within 24 hours, and any held money returned, not 30 to 60 days as stated on the QEEQ booking.

Very cheap. Very easy to change a booking. Would like clearer information on process when you have damage to the vehicle that you may need to claim on the insurance. My next car hire shows as completed when I haven't even picked it up yet. This makes me nervous as I head into the airport. It should show completed once I return it. I hope it's waiting for me when I get there.