Not satisfied, they shirk responsibility.

There were four of us who rented a Peugeot 5008 for 14 days. We picked it up at Rome Airport and returned it at Milan. Since we arrived in Rome at 11 PM, the staff completed the process and handed us the keys, directing us to the parking lot to get the car ourselves. It was quite late, so we did a quick inspection and only noticed some scratches near the door, which we photographed before driving off. Everything went smoothly on the road, but when we returned the car in Milan, the staff said the front headlight cover was missing. We honestly couldn't remember if it was there when we picked up the car in Rome. There were definitely no collisions on the way, so the only possibility was that it was stolen during a night parking, but who would steal a headlight cover? The staff said they'd check with Rome, but we had to catch a flight, so we left. When we were about to board the plane, we noticed a charge on our credit card for 255 euros, which included 150 euros for the headlight cover, administrative fees, a one-way rental fee, and some other unclear charges. This is really unreasonable! No one accompanied us to inspect the car at pickup, so how can they just assume it was our fault? Apart from the one-way rental fee, we were not informed of any other charges, which feels like a rip-off. Originally, we spent over 5,000 RMB to rent the car, which we thought was reasonable, but now with the extra 2,000 RMB, it feels really bad. My husband emailed their customer service, but got no response, so we had to accept it. I hope future renters pay attention and be clear about every detail to avoid such unfair treatment.

Nos dieron un Audi Q2 automático. No tenían el auto que habíamos reservado

Funcionó muy bien

Pick up did not take particularly long but dropping off was quite frustrating with at least 5 more customers returning their cars at the same time and only one (overworked) guy dealing with all of us. Otherwise everything went really smoothly. I would recommend this company and won't hesitate use them again in the future.

The car was not a jeep compass enten thugh there was several at the Pick up spot. There was 5-6 damages, the first staff member had a lot of pictures of the damages. And when I returner the car, they wanted we to pay for One of those damages.....only because I had several pictures of the car from the Pick up date, I managed to get through the drop off circus!!