The service attitude was excellent. Due to our own reasons, we exchanged the car twice, and the rental company was very accommodating. Returning the car was also very smooth.

We chose Budget on the Big Island because the price was relatively cheap. However, there were a lot of people when picking up the car, and we had to wait in a long line. Additionally, Budget's vehicles on the Big Island are a bit old. We were assigned a Dodge that had already been driven over 100,000 miles, which felt a bit like driving an old tank, but all the functionalities were still fine.

i was charged a drop off fee of $50.00 which was taken off once i showed them the voucher.

Budget initially directed me to a car that was not in the car park, I returned to the office where the staff found me an alternative car.

Horrible experience. I showed up 30 min late and they charged me two and a half times the original rate.