The location is very easy to find.

Overall service was decent and fairly quick, and no extra charges for additional insurance or fees.

I picked up a Ford SUV in San Francisco but halfway through, it alerted me that the oil level was low. After checking, the oil was indeed low. Customer service suggested I go to a store to change the car. They replaced it with a Mazda sedan, and after negotiating, I finally got a Mazda SUV, but a low-end version. Very disappointed, and the staff at the store had a bad attitude.

The customer service at budget is terrible

There were 2 hours of waiting line to pick up the vehicule at the airport. Since I am 6 months pregnant with also a 2 years old baby, I asked politely if there was a priority line, but the counter staff declined. I had to insit and I had another staff yelling at me that being pregnant was not a reason to get priority! Shame on Budget!! I said it is not possible for me to wait 2 hours and finally managed to get the keys but I was very shocked by how I was treated by the staff.