Satisfied

The sales agent used an excuse to offer an upgrade during pickup, but the upgraded car was priced more than double the market price for similar vehicles. The next day, at another branch of the same company in a different city, we requested to switch back to the original model. The staff said the switch was possible but the extra charges would not be refunded.

Good, very convenient, no unnecessary fuss.

There is a free shuttle bus from the airport, but the pick-up point at London Heathrow Airport was hard to find, and we had to wait a long time for the Europcar shuttle. The rental office is quite far from the airport. The car pickup was smooth overall; we booked an Audi A4 but received a Mercedes C-Class. The staff didn't try to upsell anything, but they also didn't provide detailed information on driving rules and other considerations.

The Vauxhall I was provided was NOT EQUIVALENT to the Skoda Octavia I booked. The Blutooth dis not work (greyed out in the menu). The AIR-CONDITIONING DID NOT WORK (in the hottest two we3eks in England's history)!!!