It's okay.

Thank you very much.

The service was good

Car pickup was convenient, the service was good, and the car rented was better than what I requested online. The car had low mileage and was almost new. However, the return location was hard to find, which caused a delay, and I was 40 minutes late returning the car, so I was charged an extra day. The procedures for picking up and returning the car were both convenient.

The pickup process was very quick and procedures were efficient. This included the return, where the car was inspected, we said thank you, and left. At the counter during pickup, they recommended the Fuel Up Front Option, which meant we could return the car with an empty tank. We thought it was reasonable and bought it. However, returning the car with an empty tank wasn’t as easy as expected, though it was convenient. Also, the counter staff didn’t inspect the car with us during pickup. After inspecting the car ourselves, we found some scratches and had to go back to have them noted in the contract, which wasn’t very satisfactory.