Very good

When renting the car in Orlando, I wasn't clear if the car had the SunPass installed, which made it confusing when driving on Florida's highways and tolls.

I specifically requested not to have a Japanese car but found out it was still a Japanese car once I reached the parking spot. With luggage and kids, it was inconvenient to go back and queue to change the car. In the end, when leaving the parking lot, they asked me to modify my order and added several insurance items I didn't need.

The first car was fine but we had to change it twice due to problems with the car.

The booking procedure was good and easy. The booking resume at the end was a bit confusing. The long term booking rates are amazing.

I'm a Hertz Gold Member, but it doesn't matter when booking through a 3rd party...which I expected and understand. It was extremely busy and a lot of customers vented their frustration at the people working there, which accomplished nothing. Patience and politeness was rewarded with a new minivan instead of a 7 pax mid-sized SUV (at my request once told it might be a long wait for the other class) and a complimentary tank of gas.

The entire booking process was outstanding. I love the app!