Waited too long to pick up the car, over half an hour purely for the staff to verify the information without any communication. No staff accompanied during pickup, making it impossible to confirm any potential vehicle issues.

We encountered a kangaroo on the Great Ocean Road and had a minor collision. Luckily, all damages were covered by the insurance provided by the company. Very impressive!

They didn't provide the reserved car and didn't offer a free upgrade to an equivalent or better car. Various upselling of additional services, which is related to the sales point and the staff, not the company itself. The location was Melbourne Airport.

The car rental procedures at Hertz were very simple, both for picking up and returning the vehicle. For the return, they just did a quick inspection of the exterior. I only bought basic insurance and they didn't push for more coverage. The vehicle inspection was straightforward. Due to a long waiting time during pickup, they generously gave a free tank of gas to every customer waiting. A big company with a big heart!

The car was not ready, and there was no free upgrade. They rented me a lower-class car despite the high cost.