The counter service was very efficient. Just a quick check of the order and submission of a credit card, and the process was completed quickly. They gave a simple introduction to the insurance without being pushy.

Very thorough in checking documents, so the process was not fast. I was asked if I wanted insurance that included towing fees, but I insisted and they eventually dropped it. Returning the car was very convenient; after a quick round outside, I just handed over the keys, got the receipt, and left.

Dollar BUF (Buffalo, NY Airport) 10/10. HOwever, Dollar LAX (Los Angeles, CA Airport) running illegal payment hurdle by refusing cards that do not swipe with magnetic strip. THey cannot use Chip, which is fine. However, if they cannot swipe a card, they should be entering number manually!!! BUF location did it correctly, whereas LAX is operating illegally

The check in was quick. What I didn't like was that they tried to sell insurance, and other things like gas and EZ Pass (or Florida's version of it) for tolls. This raises the daily price of the rental significantly. I ended up getting the toll pass thinking that many of the roads were toll roads, and we did not use it even once in four days of extensive driving. It was a big waste of money. Also, I booked a Chrysler Pacifica and ended up with a Dodge Caravan. No big deal. The vehicle had an annoying rattle. Other than that, the staff was professional and courteous and the vehicle was a late model and very clean. The drop off was even quicker than the check in. Just drive up and walk away.