Satisfied

When picking up the car, I was informed that my reserved model was unavailable, and then they recommended more expensive models. This seems to be a common tactic nowadays.

Excellent service attitude, they stayed late to help us pick up the car! Not as bad as some reviews said.

Overall, I was quite satisfied. However, they kept insisting I buy various insurances, which I didn't. Also, they told me I had opted for prepaid fuel, allowing me to return the car with an empty tank, but I had no idea about this. When I returned it, there was still over 100 miles worth of fuel left, and they charged me £90.74 for it, which is much more expensive than if I had refueled it myself, probably only about £65. Other than that, everything was smooth including picking up and returning the car.

Good service attitude