Satisfied

The staff were friendly, but the condition of the car was below expectations. First, they hadn’t prepared the vehicle in advance, so we waited almost 40 minutes to pick it up. The car wasn’t very clean either, with some stains on the seats. We had to clean them ourselves with disinfectant wipes. The battery was only at 50%, so we had to find a charging station as soon as we left the city.

There was a minor hiccup when exiting the parking lot, but everything else was great.

The process was extremely slow. There were only three people in line, but it took nearly an hour. Customer service insisted on buying additional insurance, even though I had already purchased it. They had many excuses and insisted on buying more. If you refused, they showed displeasure. Additionally, I was charged an extra fee during pick-up.

At Abbottford airport , need more staff and staff need more training. I waited there for 39 mins in line and after 39 mins wait staffs said they don't have any car . Where other guy in staff talking to his co-worker chatting and laughing . Have no intention to serve customer, they said i made booking at other locations I have to go to other locations for pick pick up car. When i arrived other location my booked car was given to other people . Totally they don't care about booking I have to pick other car or they said i have to go back to airport I wasted almost 2 hours in just getting car. They give other which is more expensive .