Both pickup and drop-off were quick, with clear explanations.

The queue was long and the processing was quite slow.

Excellent service! Due to bad weather, one of our friends couldn't join, so it was just the two of us girls. The SUV we initially rented was too big for us. The staff responsibly suggested we switch cars. Even though we couldn't get a refund, they didn't just recommend a smaller or cheaper car. They carefully suggested a suitable vehicle based on our route, and we ended up renting a 5-seater SUV. We had a minor collision in the suburbs, and the other party, seeing we were just two girls, didn't press the matter. Although it was a minor accident that only dented the license plate, it was obvious the car wouldn't pass inspection. When we told the staff about it, they very kindly didn't ask for compensation. We got lost on the way to return the car and were an hour late, but they didn't charge us extra. It was a very pleasant experience.

Insurance cover for the vehicle not clearly explained which i end up with extra payment at Hertz counter while collecting the vehicle.

Insurance cover for the vehicle not clearly explained which i end up with extra payment at Hertz counter while collecting the vehicle.

Service of Hertz Melbourne was excellent ! They're really helpful to guide us on the step by step process to pick up & drop off the car.

EasyRentCars.com really works ! We'd used it twice for Melbourne & Vancouver, and it really help us find great cars & great service provider.