Overall satisfied

Wide selection of vehicle models, attentive service, and straightforward rental procedures

I was extremely satisfied with the service at the Avis store at Glasgow Airport. After explaining that we had already purchased insurance from QEEQ, they didn't try to upsell additional insurance. The vehicle was new and in excellent condition. We were given a Volkswagen Polo that was registered in the first half of 2021 and had only 9,955 km on it, basically a new car. They held a deposit of £200 during the rental, but the refund process was incredibly fast. We returned the car at 6 PM on the 14th, and by 7 AM the next morning, we received a notification from the bank that the pre-authorization hold was lifted. This speed deserves a big thumbs up.

Satisfied, everything was pretty good.

Like: Loved the car
Dislike: No signage at St Pancras made pick up a nightmare. With a 74 year old to drag around trying to find it I was at my wits end