They provided a free upgrade, and the car was in excellent condition, almost like a new car. The entire process was quick, and both pick-up and drop-off were very convenient.

The service was excellent.

Overall it was fine, but the additional charges during the rental process were not explained item by item, leading to unnecessary costs.

まず良かったのは、車の選択肢が豊富だったこと。ビジネスで使うならちょっといい車が欲しいし、観光だったらコンパクトカーで十分だもんね。AVISはそこが柔軟だったかな。

予約から受け取り、返却までの手続きがそんなにめんどくさい感じじゃなくて、それは良かったよ。時間通りに返さないといけない時でも、スムーズにやり取りできたし。ただ、ちょっと高い印象もあるかな。他のレンタカー屋と比べると、AVISの料金がちょっと高めだったんだよね。でも、その分車の状態やサービスは良かったから、どっちが大事かは人それぞれかな。

The car had an issue with breaking, it scrapped and I could hear the break pads scratching on braking with a metal sound coming from it. I was told it was unlimited mileage but inside car it stated a mileage limit. The sat nav didn’t work on the car. They never showed on collection ticket any amount. It stated zero on collection on my ticket in bold but below in a place hard to see it said in normal writing, deposit £200-£1,500. I had to phone up to clarify the deposit amount as I had no idea how much it would be. Very deceptive. I also had to transfer money from a friend but luckily was able to do it. As the ticket for collection is deceptive it makes you believe you will not pay any deposit upon arrival.