The rental company sent an inexperienced person to handle the order who wasn't familiar with the procedures and didn't speak good English. They kept pushing us to buy insurance in a threatening manner, repeatedly emphasizing that our insurance was domestic, not theirs. They kept stressing that any damage would result in a €1,700 fine. It was incredibly frustrating, taking almost 4 hours to complete the rental process, wasting half the day. I don't know who to contact about this loss. I will never use this company again.

The car model was of a lower grade than expected, and the experience was very poor! I only realized this while driving because the XC60 and XC40 look quite similar, especially from the front. I picked up the car at night and didn't check it closely. This counts as deceptive practice without prior notice! It's like buying an iPhone 13 and receiving an iPhone 12 instead. Please understand the frustration.

Charged an extra 100 euros, not sure why!

The Enterprise office at Madrid Airport is actually located at the far edge of the P1 parking lot outside of T1 terminal. The staff were very friendly and the procedures were handled swiftly. The requested car wasn't in P1, so they had to bring it over from P4, which took about ten minutes.

The car was in great condition and very new. The counter staff was very helpful and efficient.