The queue was extremely long. The license plate didn't match when picking up the car, and AVS parking staff had to search for the car everywhere. After a long wait, they couldn't find it and had to replace it with another car. Overall, the car pickup process was very difficult.

First time renting a car and the experience was good. I'll definitely choose Avis again in the future.

Not bad. There's a shuttle bus from the airport to the rental car company. Just a short wait, and it goes directly there. The staff were very friendly and everything was orderly. The only issue was that there were quite a few people in line. We had to wait for almost half an hour to get our turn.

Got a slight upgrade on the car grade which was nice. However, the car was quite scuffed around the edges (I guess previous renters weren’t very careful with it). However, the interior of the car was not great. We found old documents and stuff in the storage areas and door bins. Also, I feel that Avis should refill the washer fluid after every rental. After a day of use, the fluid warning light came on. This is actually the second time that it has happened to me on an Avis rental. Both times, I obviously just bought some replacement fluid, but I really shouldn’t have to and I think it’s a safety issue. One last thing, is that it seems a strange decision for the car not to have front and rear sensor options fitted given its size. Might explain why there were some scuffs around it when we picked it up…?

Pretty easy booking process. But, have used QEEQ for a few years now.

I realized only after the trip was over that AVIS considered about $29 less than what was prepaid on my easyrentcars voucher. Any way to get back the $29 I paid extra?

Please ensure that the entire prepaid amount shown on the voucher is applied by the rental agency and we don't end up paying extra.