Europcar had long lines both times, and the process was very slow. Some customers ahead were dissatisfied and interrupted the staff to make jokes. When the staff got upset, they walked away and stopped serving. The upselling was quite persistent; they kept trying to sell an EQC upgrade, and when declined, they pushed insurance instead. After refusing both, their attitude turned sour. Previously, they charged a deposit of 250, but this time they demanded 700, which might be related to rejecting the upsell.

Customer service was very poor on collection. Car availability was very poor so was made to wait instead of being provided with a free available upgrade.

Very disappointed in having to pay a £700 deposit

It was amazing service by Waleed. The way he explained everything that was awesome and helpful. Great service, amazing experience ..

I had an upgrade which was great which was offered by the helpful agent,iam glad i did