Overall the rental company was pretty good. They do a really thorough inspection when you return the car, so I’m glad I took photos when I picked it up – that really helped avoid any disputes.

Still tried to hard sell me insurance. Showed me why the Axa policy sold by easyrentcars didn’t cover bodywork damage.

Good.

Attempts were made to upsell me to a car I clearly didn't need: "Since there's 2 of you a bigger car might be better" What?! It was a fairly aggressive upsell and along with the usual insurance nonsense, showed disdain for the customer

The car battery was not connected correctly, which resulted in a dead car and a lost day waiting on Europcar's repair person. Then we had a flat tyre, which resulted in another lost day because Europcar's staff/systems made a number of errors meaning we had to wait around for 6 hours before the thing was repaired. The car had not been adequately cleaned before i took possession it, and after the smell of the cleaning products had worn off, the car actually stank of cigarette smoke. A promised reimbursement for the lost days has not yet been processed to my account by Europcar either.

Like: The team of Europcar goes that extra mile to keep the customer satisfied at all times
Dislike: Spent too much time on getting the vehicle, need more customer service people during peak hours