Why aren't there any reviews about whether this rental company is reliable? It's just garbage, the worst of the worst. I sincerely advise everyone never to use this company again. They are shameless, despicable, and have no integrity. I strongly suspect that they forged my signature. There were a lot of additional charges for insurance and fuel that I didn't notice on the first page when I signed. The final bill was several times more than the rental cost. It's unbelievable.

Given a free upgrade very nice gesture!

Website. unlike some others . was clear and easy to navigate with no late add on's

Attempts were made to upsell me to a car I clearly didn't need: "Since there's 2 of you a bigger car might be better" What?! It was a fairly aggressive upsell and along with the usual insurance nonsense, showed disdain for the customer

The car battery was not connected correctly, which resulted in a dead car and a lost day waiting on Europcar's repair person. Then we had a flat tyre, which resulted in another lost day because Europcar's staff/systems made a number of errors meaning we had to wait around for 6 hours before the thing was repaired. The car had not been adequately cleaned before i took possession it, and after the smell of the cleaning products had worn off, the car actually stank of cigarette smoke. A promised reimbursement for the lost days has not yet been processed to my account by Europcar either.

Dislike: I made a mistake on my booking and it's the worst online company to get hold of anyone to correct my mistake but once I managed to call Euro car in maidstone direct my problem was fixed ...