Customer service was very poor on collection. Car availability was very poor so was made to wait instead of being provided with a free available upgrade.

Car had been smoked in previously and the smell did not diminish during the entire rental period, car seats and interior very stained. This is the second occasion I have been given a car like this from this location, whilst the rental staff did explain there is nothing they can do to prevent this from occurring from other renters they do state they will charge for a clean if this does happen, this car had not been cleaned. It does seem if you book via a consolidator with Europ car rather than direct with them you won’t always be offered the best cars but that’s the cost of trying to save a few pounds against booking direct with Europ car.

No problems

No problems

Like: convenient and courteous
Dislike: They tried to take £700 + from my credit card because I didn't need to take their policy ( I have fully comprehensive insurance for all vehicles driven) even though the small print mentioned only £200