The best experience in car rental

Picking up the car was easy, depending on how busy the store is that day; returning the car was also very convenient and didn't take much time. They provided a new car with no odor, which truly impressed me regarding the environmental standards of foreign vehicles. The new car was in great condition and very pleasant to drive. Overall, I was satisfied. The only downside was that I initially chose to rent a Chevrolet Suburban to experience an American-style long-distance trip, but on the day of pickup, I was informed that only a Dodge Journey was available. Although it was also a 5-door 7-seater and sufficient for my needs, the size, interior space, and experience were quite different. It seemed like a basic version as it didn't have a backup sensor, which was a bit disappointing.

We didn’t get the car we requested at the pick up time and had to come back a day later to pick up the car we needed. Very inconvenient.

Counter staff was less than pleasant. Asked for a "small" vehicle and ended up with a midsize and the car wasn't cleaned with attention to detail. Returning the car was easy and the staff was pleasant.