With Hertz, there were quite a few people, but it was still manageable.

Pick-up at the airport was very convenient, but the queue was slightly long. There were additional tax fees during drop-off which were not mentioned earlier.

I picked up the car at Rome Fiumicino Airport. The directions from the arrival hall to the second floor were very clear, and the counter service was quick. Self-pickup car, a brand new hybrid with only 21 kilometers. Returning the car outside Florence Airport was initially challenging as I had trouble finding it. After asking for directions, I finally found it. It wasn’t far, but the route was somewhat complex. Car return involved a simple inspection and some questions. Not sure if there will be any issues later since the pre-authorization is still pending.

Rented at the Rome airport location, it was quite crowded. They had self-service ticketing, the order was well-maintained, and we got a free upgrade to an Audi A3.

The car wasnt in the greatest shape. The pick up took inordinately long and had me visiting multiple desks! Also, I paid extra for a GPS system (that turned out to be inbuilt) in the car but had not been updated! It kept on misdirecting me and I had to use google maps on my phone

Easy to use.