The staff at the pickup location had a good attitude. However, at the drop-off location at the airport, there was no one to attend to us. We waited for over twenty minutes until a rude woman showed up. We complained that the address was incorrect, but she said it wasn't their responsibility. She tried to evade responsibility and even threatened to call airport security.

1. The car pick-up time is quite rigid. If they say a specific time, you must adhere to it. It's hard to predict the arrival time of international flights to Zagreb, and despite researching online, based on the actual flight and customs times, we planned to pick up the car within an hour of arrival. The staff made us wait an additional hour, which was quite rigid, even after we explained the situation. They didn't really understand and insisted we match their schedule instead. 2. The car rental process was also slow. Despite two counters, only one was open. European customers behind us seemed unperturbed, indicating this might be a norm.

All was good with the service. Had two issues with the new MB A Class. Need to add 1 liter of engine oil 30 min after I rented the car. After that I had an error for the back seat airbag sensor. Didn't change the car because I was the only passenger. I was offered another bcar the next day.

All excellent.

Waited a long time to collect the car! Over an hour which was hard work with young children. Seemed disorganised having to hand write out details that we had already submitted via EasyRentCars website when we booked it.

I added full coverage insurance. But pickup center staff said no insurance was added. So I paid an extra fee. This is a big problem.