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Reviewed: Wed, May 29, 2019
About Hertz: 2.0 /10
The car I got at Rome Airport needed AdBlue. I had never driven such a car before, so I didn't know it needed AdBlue. The car was almost out of AdBlue and no one told me. It gave warnings as soon as I left Rome. I had to find a repair shop and added ten liters to fill it up. The most frustrating thing was when I told the staff at the Venice Train Station branch, they just said 'it's no big deal'! Unbelievable!

Relevant Reviews on Hertz in Italy

Hunter Pollitt

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Reviewed: Fri, Jun 20, 2025
About Hertz: 10.0 /10
Satisfied
About QEEQ: 10.0 /10

Steven Bush

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Reviewed: Wed, Sep 4, 2019
About Hertz: 10.0 /10
Both pickup and return were very fast and extremely convenient! This is my favorite company. Since we speak Italian, the process was even quicker.
About QEEQ: 10.0 /10

Eden Marion

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Reviewed: Mon, Aug 6, 2018
About Hertz: 4.0 /10
There were undisclosed potential taxes, but they were directly deducted. The rental showed 11,000 in the order, but more than 1,000 in additional taxes were charged. Very bad experience.

Colbert Peacock

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Reviewed: Wed, Feb 20, 2019
About Hertz: 2.0 /10
Without the user's consent or even asking, they intentionally added many unnecessary services, causing the cost to increase fourfold. After pointing this out, some were corrected but the cost was still double. Despite further communication and a verbal promise to waive the extra charges upon return, it was a lie. Among the added services was GPS, which I never actually received. They also upgraded to an automatic transmission, but the car was actually a manual.

E.Ibrahim

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Mini | 500 Cabrio Matic or similar
Reviewed: Wed, Aug 21, 2019
About Hertz: 9.3 /10
great car, great service, professional staff
About QEEQ: 10.0 /10
the price was quite hight for this car other than that everything else was perfect

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