It was a smooth car rental experience overall. However, the staff at the car rental branch in Turkey seemed a bit unscrupulous. Although we had already discussed insurance online, they insisted on purchasing additional insurance at pick-up, implying that we might not be able to get the car otherwise. We reluctantly paid an extra 100 euros for some glass insurance and speeding insurance. Complaining about this! It's the branch at Izmir Airport, Turkey.

The car delivery was professional, the explanation was patient, and they answered all questions.

The first car we were given had a gas tank that leaked, so we had to change the car when this was discovered. When we discovered this problem it was difficult to get the car changed. We wasted one day waiting for the new to be delivered and had to keep contacting the company. The second car kept giving us a maintenance due message. Thankfully nothing went wrong. Staff members we dealt with face to face upon receiving both vehicles were pleasant.