Very good.

The staff at Kennedy were really polite. I originally booked a car with Dollar, but due to a locked credit card, I had to switch the reservation last minute. I initially reserved a Toyota Camry, but they gave me a Kia W5. I noticed one of the tires had low pressure, so they replaced it with a Chevrolet Malibu. Although I felt the Malibu was a lower tier than the Camry, it was around 4:30 PM and I still had a 5-hour drive ahead to my destination. Because of the language barrier, I just took the car and left. Nonetheless, the staff were very accommodating, checked my order, confirmed I had full insurance, and asked where I was headed to determine if I needed an EZPass. Overall, I am satisfied.

Long queue at pick-up, fast service at drop-off.

The car stank of cigarette smoke even though it states clearly you are not allowed to smoke in the car and will be charged for cleaning if you do. The moment we opened the boot we could smell it so Budget must have known about the problem. When we told them about it they said they didn’t have another car to offer us as they were a small agency. Terrible experience.

I rented Hyundai Elantra, I gave Kia Soul. It is also good car but I don't think that this is the same class of car. I noticed after departure of rental parking a lot of glass pieces in the front, rear seats and in the trunk. It was dangerous for my health. I cleaned up carpets and trunk but it did not help. They were getting out from behind plastic pieces.Those pieces of glass was located in the trunk and front doors. I reporter it on buget station at the airport but they were helpless. I want to make a complain about condition of the car. I hope Budget or Easyrentcars will sort out this problem. Best regards, Krzysztof Jaron