The staff at the car pickup was very friendly. Since there were times when we couldn't understand each other, we went back and forth using translation software, which took quite a bit of time, but he was very patient. The car provided was a DS model, though I don’t know the specific version. However, the car had numerous scratches. As it was my first time renting a car, I had read online that you should be very meticulous about documenting scratches. Due to the large number of scratches, we spent over 40 minutes just taking photos. After picking up the car from the basement level 4, we communicated with the staff, who said we only needed to take photos and didn’t need to add anything to the contract. He assured us that as long as there were prior photos, any issues later wouldn't be heavily pursued, and this turned out to be true. The car was given to us with a full tank of gas and a remaining range of 560 kilometers recorded. When returning the car, we refueled to full at a gas station very close to the store, but the remaining range showed only 540 kilometers. There was nothing we could do since it was already at full capacity. At the time of returning the car, no issues were raised, but later we discovered that 8 euros had been deducted from our credit card deposit! We suspect this was due to the 20-kilometer discrepancy. Keep in mind that in Europe, one liter of gas costs just 1.6 euros, and we had already refueled fully.

they " upgraded" us to a Merc A class which was too small to get into . The drop off staff were rude beyond belief . I have never been spoken to by such a surly rude woman in my life . i will never use record again .

Todo perfecto , el coche tenia algunos arañazos cuando lo cogí, pero no supuso ningún problema.

Servicio perfecto y sin ninguna pega que poner.

This was a fantastic experience! The only thing a little confusing was finding the pickup spot for the van to take us to the agency but once that was done the rest was a breeze. Patricia was very helpful! She set us up with a great diesel car and explained everything very well. Overall wonderful experience! We'll definitely be back when we return to Sevilla

A very excessive wait to pick up the car despite having pre-booked it, around an hour and a half in total. Counter staff not apologetic about this at all, and kept wandering off with no explanation, both between customers and even while they were in the middle of serving me. I ended up paying 4 times as much as the original booking fee due to very well hidden small print and the counter staff not explaining the insurance process clearly in order to get me to pay extra. They make it sound like they will take over £1000 from you and won't return it for up to 60 days unless you pay £30. They pretty much don't give you any option except to pay the £30. I don't have much experience with hiring cars and despite trying to hold my ground I felt pushed into paying the extra.

The booking process itself was very easy but the fuel 'full to empty' policy was not made clear at all and ended up costing me more money that I originally paid for the car hire. Be careful about which fuel policy you use if you aren't used to booking hire cars like me. Take your time to read the small print.