Yes customer service was great when I had an issue with the car rental, quick response

Easy to use platform and cheap yet quality cars

Compared to my previous car rental experience, this time the process was very quick.

They didnt provide us the car model we reserve.

We got the very brand new car , love it !!

Thrifty had forgotten to include the additional child seat as per my order and I had to personally drive to another location after picking up the car without my family to collect, fix the child seat myself and head back to pick up the family. The certified child seat installers were running late to work and I couldn’t wait another half an hour for them. Whole process took me an hour plus and disrupted my travel journey for the day. Also, upon returning the vehicle at the airport before departing Sydney, I had returned before 9am but they registered it as 11am instead with additional day charge. Still in dispute with them.