AVIS Sabiha Gokcen International Airport Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Len Carter

Turkey

Reviewed: Sun, Jun 16, 2024

About AVIS: 8.0 /10

Overall service of the car rental company is good, but the service for customers with language barriers needs improvement. It would be helpful if the store provides a diagram to indicate the pick-up location. When customers have no internet access, the store should allow them to use its network for mobile translation.

About QEEQ: 10.0 /10

AVIS

Istanbul Sabiha Gokcen International Airport(SAW)

Istanbul

Turkey

1 days rental

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Jessica MacArthur

Turkey

1 days rental

AVIS

Istanbul Ataturk Airport(ISL)

Istanbul

Turkey

Reviewed: Fri, Jun 8, 2018

About AVIS: 10.0 /10

AVIS is located inside the airport terminal, easy to find. The car pickup point is a bit far but there's a shuttle bus. The staff are quite friendly and easy to communicate with.

About QEEQ: 10.0 /10

Doris Harvey

Turkey

1 days rental

Reviewed: Fri, Jun 16, 2017

About AVIS: 4.0 /10

The service attitude was good. We rented a premium car, a Volvo S60, but we were given a Nissan Qashqai. We three ladies didn't know much about cars and only realized later that we were downgraded. This was very disappointing. Initially, we were given a rather old Qashqai with a problematic trunk lock that wouldn't close. The staff attempted a repair, but we were concerned it might fail again during our trip and requested a replacement. They were reluctant at first, saying it wouldn't be an issue. We had the car for 8 days, and if it malfunctioned again, it could be blamed on us, disrupting our schedule. After insisting, they eventually replaced the car. The entire pick-up process took an hour.