Pretty good, the reception was handled by a nice lady.

The staff was very friendly and the service was excellent

At the store, you can ask the staff if there are any available upgrades; they usually help you find one, which is great.

The staff at the counter tried to give me another smaller car initially stating that it was more fuel/cost efficient. It was only when I refused it that I was offered another car of similar size as the one I had booked but had to wait for 45 minutes for that car to be delivered.

Booking was straightforward although it would be useful to understand what are the alternative cars that could be offered in each category.