I needed to rent a car for 20 days, but on the second day of use, the car's display indicated a lack of windshield washer fluid, so I had to buy a bottle and refill it. On the third day, the vehicle indicated maintenance was needed in 300 km. Because the display was in Turkish, it seriously affected my usage. The rental company's customer service told me that for diesel cars, it might need AD Blue or engine oil, and I should add it myself. However, they did not inform me beforehand who would cover the cost or what brand of AD Blue and engine oil to use. I found a Shell gas station and asked the staff to check, and they said the message was not for adding AD Blue. This caused a whole day of worry about using the car improperly and potentially damaging it.

I booked a Renault, but they said there were no cars available when I arrived and instead gave me a free upgrade to a Polo, which was acceptable. The office is located on the outer right side of the arrivals hall at Izmir Airport. You need to walk a few steps further to the right, as it is not together with the other car rental companies. The staff was quite friendly, and the procedures were completed quickly after I presented my documents. They tried to sell me insurance, but I mentioned I had already purchased full coverage through QEEQ, and there were no further issues.

Nice car regarding to my requirement, but the counter stuff tried to take advantage of me to sell me things in a very large amount compared to the market price and this behavior is uncomfortable for customers as the first meeting upon receipt of the car

Buyer if you improve the returning back of the insurance money. I mean if possible in the same time of returning the car.

Pick-up time was too long!

Well done

Great friendly helpful staff, car was very comfortable and spacious, no complaints. Had to call on arrival as there was no sign of the meet and greet but they turned up promptly, otherwise delighted and will definitely use again!

Best value option for booking car hire, easy to use and made everything very clear. Very happy and will definitely use again!