Although my flight was delayed, they kept the vehicle for me. However, they still tried to sell me driving insurance. The fuel tank was only half full, so I had to refuel before hitting the road.

All good maybe show customers where spare wheel / Jack is etc

All good

Overall, the service was excellent. I've rented cars in London many times and tried several companies. Enterprise is one of the best companies I've used. I'm very thankful for the QEEQ app and mini-program service. The notifications are prompt and very helpful for someone like me who tends to forget things or procrastinate.

I was mysteriously charged £35 nearly three weeks after renting the car without any contact or notification.

Return process was quick and communication was smooth.