The service is excellent when purchasing full insurance.

The staff had a very good attitude. They tried to sell additional insurance, but when we explained that we already had insurance, they didn't push further or charge extra. Everything was as stated in the contract, and the car was in much better condition than expected – clean and comfortable.

All excellent except breakdown cover is not included.

Excellent

This was the only car rental service located outside of the airport rental car area in Verona, which was not readily apparent from the email confirmation. We therefore took a taxi from the train station to the airport car rental area where we were told ours was the only offsite rental company. We called the shuttle service provided in the email and were told it would be there in 10 minutes. We waited 40 minutes on the shuttle service. The entire experience caused us to be late to an appointment.

There should have been a disclaimer about the location of this car rental service and the email confirmation as to its location should have been clear.