So smooth. Kudos to Europcar Pamplona for making every process easy.

Trusted

I booked an economy (Corsa or similar), but was initially given a Fiat 500 (I had a total of 800 km to drive, hence did not want a micro), which I managed to avoid and was finally given a Toyota Yaris instead. The guy at the desk was very eagerly trying to sell me additional insurance, claiming that the all covering extra insurance I had (taken at the time of bookin; insurance by AXA) would be useless if something happened. The car was in a very poor condition with all corners scratched heavily, the front spoiler skirt almost falling off and a big dent/scratch extending from the passenger front door all the way to the back. Only 6 scratches were listed and as I felt being rushed out of the office I took photos/videos of all visible defects (later realized that I didn't even manage to spot all of these). At least managed to convince the guy at the parking-office (not at the counter) to come to check the car with me before taking off. Hesitantly he came and very briefly looked around the car and listed three additional defects on the paperwork. Was it someone with less experience with cars instead of me, none of those would have been listed. At least on returning the car I was verbally given an "all good", so hopefully, no further expenses will be claimed from me.

Car exceeded expectations, no VW polo on site so was given an upgrade

Short and sharp to rent a cheap car

The car was fine and the staff very helpful. The hire location is close to Plaza Espana in a narrow one way street, currently exacerbated by major building works. It can be challenging to collect and return the vehicle with so little space to manoeuvre - a skip full of rubble was being passed over the car as we were trying to hand it back and the traffic was horribly backed up. If europcar could arrange a separate secure area for pickup and return it would be great.

Fairly long wait for pick up. Was told when booking online I had paid in full and would pay nothing at pick up. When picking the car up I was required to pay an additional 23€ tax and an 800€ deposit.