I rented a Polo, but the rental company gave me an old, beat-up Toyota. The car showed a tire pressure warning after just one day, and I had to exchange it in another city, which caused great inconvenience to my trip. During the car return, an attendant, who seemed to be Indian, inspected the car with a flashlight, nitpicking every little thing. They blamed some scratches on me even though they weren't my fault. Since I swapped the car midway and forgot to take photos, I had no choice but to accept their damage assessment. I suspect they were nitpicking because I didn't buy their insurance. On top of that, they charged some €0.5 daily emissions fee, which I find shameless.

Great service and excellent attitude

A hidden cost of €30 was added at the desk to with the airport. Ot very happy about that.

The car was fine and the staff very helpful. The hire location is close to Plaza Espana in a narrow one way street, currently exacerbated by major building works. It can be challenging to collect and return the vehicle with so little space to manoeuvre - a skip full of rubble was being passed over the car as we were trying to hand it back and the traffic was horribly backed up. If europcar could arrange a separate secure area for pickup and return it would be great.

I got the car at night, without inspection damage. The next morning I saw a lot of damages on the car. Bit not all damages were indicated in the contract. So I took a photo of all the damages.