The car was in good condition and fairly new. They tried to upsell insurance, but the service was still decent after declining. However, the one-way drop-off fee was very expensive.

Friendly and kind staff. We initially rented a Highlander, but they gave us a more powerful SUV made by GM with a very spacious trunk, without extra charges. It was especially beneficial for our trip to Jasper and the mountainous areas.

There were only one or two people ahead of me and everything was well-organized.

The experience was okay, they asked if I wanted insurance, saying it would be risky without it. But I already bought insurance from the intermediary website. I guess the information between the two sides wasn't communicated. The intermediary sites probably make money from insurance. I've heard that insurance bought directly from the rental company is more effective and reliable if there's an accident, so next time I won't buy insurance from an intermediary site.

The rental fees at Hertz are relatively high.