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Live chat Email us Service Code: 9680435171
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Reviewed: Fri, Aug 24, 2018
About Hertz: 2.0 /10
The process was extremely slow. There were only three people in line, but it took nearly an hour. Customer service insisted on buying additional insurance, even though I had already purchased it. They had many excuses and insisted on buying more. If you refused, they showed displeasure. Additionally, I was charged an extra fee during pick-up.
Compact | Mystery car 2 Doors or similar

Relevant Reviews on Hertz VANCOUVER INTL AP

Theobald Chapman

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Reviewed: Sat, Aug 3, 2019
About Hertz: 10.0 /10
Very satisfied, our original car wasn't available, so we got a free upgrade to a 7-seater. The car was new and easy to drive.
About QEEQ: 10.0 /10

Elizabeth Longfellow

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Reviewed: Sat, Aug 25, 2018
About Hertz: 4.0 /10
Front desk service was very poor. They tried to give me a car with a broken rearview mirror, then pushed a lower-quality Nissan. There were charges not mentioned by the car rental company, and contacting the rental customer service was difficult and unhelpful.

Blanche Richard

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Reviewed: Sun, Oct 9, 2016
About Hertz: 2.0 /10
The service was very poor, with a lot of upselling for upgrades and extra insurance (even though I stated I had already purchased full coverage, the female Chinese receptionist continued to push insurance). Overall, I will not rent from Hertz again.

Simona Guy

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Reviewed: Mon, Sep 19, 2016
About Hertz: 6.0 /10
Long waiting time for car pickup
About QEEQ: 10.0 /10

T.Wojtkowiak

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Mini | Chevrolet Spark or similar
Reviewed: Sat, Sep 2, 2017
“Great staff, car was ok”
About Hertz: 8.4 /10
Like: Great staff!
Dislike: Car was not so good with uphills and a little bad at shifting gears when accelerating

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