The car was great, I would have expected the offices to open earlier than 9am at an international airport but we were told what time so that was ok. However, the central London drop off is atrocious, there’s barely any signage to know where to go/park drop off keys, and I got more help with dropping the car off from the security guard than the scant Hertz staff.

I couldn’t use the Price drop protection for some reason, the link just took me round in circles on the app. Maybe it’s because I made the account after booking the car, I’ll see next time I guess.

I got a pleasant upgrade to an automatic car and that too an Audi!!!! The staff was extremely helpful and friendly and the hiring process was very simple.

Price drop was very useful feature.

Great service, complimentary upgrade as well!

Like: The whole process of picking up and dropping off was efficient.
Dislike: none