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Terrible Europcar

Reviewed: Tue, Jul 2, 2019
About Keddy by Europcar: 4.7 /10
Customer service very poor when we check in and when we did the check out everything appeared good, the fuel take was full as we filled the tank before arrived, however we were charged with 12£ a few days later. I would definitely not recommend europcar.
Mini | Smart Forfour or similar

Relevant Reviews on Keddy by Europcar in Italy

Luck

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Standard | Tesla Model 3 or similar
Reviewed: Wed, Apr 9, 2025
About Keddy by Europcar: 9.0 /10
Very efficient and friendly service. Guys very helpful. Very fast and good choice of cars.
About QEEQ: 10.0 /10

W.Niall

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Compact | Fiat Tipo Estate or similar
Reviewed: Mon, Aug 21, 2023
“Superflous”
About Keddy by Europcar: 10.0 /10
Car exceeded expectations, Staff were extremely helpful and friendly, the whole process was swift and efficient
About QEEQ: 10.0 /10
As a booking platform cannot get any better, was simple smooth easy to navigate. Flight was delayed, emailed customer service and they responded super quick and made contact with the car hire facility in my destination Airport to inform them of my delayed arrival.

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Compact | Fiat 500X or similar
Reviewed: Tue, Sep 3, 2019
“Ridiculous wait to collect car”
About Keddy by Europcar: 5.7 /10
Waited nearly 2 hours to collect car
About QEEQ: 8.0 /10

Tony M - Australia

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Economy | Fiat Panda or similar
Reviewed: Thu, Jun 27, 2019
“Terrible condition of vehicle. Tank not filled. Very dirty. Could not easily check car condition.”
About Keddy by Europcar: 4.3 /10
Car was very dirty. Tank not full. Pickup in Rome was rushed. Staff were rude. Long wait. Unable to check car condition properly due to poor lighting and dirty condition of the car. When car was returned they hit me up for damages which may have been pre-existing. Unsure as the damage was camouflaged by the poor and dirty condition of the car. Very stressful experience all round! Charged an exorbitant excess for what looks to be very minor damage. Felt ripped-off!
About QEEQ: 8.0 /10
Booking was great. No probs.
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Medium SUV | Renault Kadjar or similar
Reviewed: Mon, May 6, 2019
“Vehicle not matching the category booked”
About Keddy by Europcar: 6.3 /10
The car supplied (Volvo V40, changed after negotiation for a Fiat Tipo station) did not match the category booked / paid for (Renault Kadjar / medium SUV)
About QEEQ: 8.0 /10

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