Overall pleasant, but would like an explanation regarding the quoted amount vs the billed amount

I've rented from this brand several times and have always been very satisfied.

Very good

The staff was quite nice, but there was a language barrier.

The overall process is quite fast and efficient, with excellent service attitude.

The car rental company instructed us to check the car condition and inform them, but said there was no need to inspect the tires carefully. When we returned the car, a small cut was found on one of the tires. We informed them that we drove only on city roads and highways, where there was no chance for the tire to get cut. Still, the company deducted the repair fee from our deposit. Other companies usually hold a pre-authorization on the deposit, but they directly deducted £200 from our deposit. It feels like they are trying to make extra money through other means. Customer service never replies to emails. The return location is also hard to find.