I was actually upgraded to a Toyota Camry because Hertz had no more compacts available. Very nice.

Excellent service

Good

The deposit refund process was very slow, and nobody ever answered the store's phone. Customer service kept saying they would respond, but they never did.

There is an unreasonable clause. You can pick up the car before the scheduled time, but be sure to return it earlier as well (they won't notify you, just deduct the money). If you pick up the car after the scheduled time, the return time won't be adjusted; it remains as per the original booking.

Hertz is quite good. The rental process is convenient, car exchange is fast, and the vehicles are relatively new.