perfect experience

Due to a sudden train cancellation, we had to rent a car from Dresden to Berlin on October 6th because we needed to catch a flight back home from Berlin Airport. Although our last-minute booking was confirmed, the rental company couldn't provide a vehicle on such short notice. Realizing our predicament as a group of six, a very kind employee from the rental company helped us call and arrange for a taxi, and we finally made it to Berlin Airport. We are very grateful for her kind assistance!

If you're landing at Terminal 2 of Frankfurt Airport, I highly recommend this rental company. It's extremely convenient; the office is the first one you see when exiting, and it's very close to the parking lot, making both pickup and drop-off very easy. The front desk and parking staff provide typical German service—very warm and friendly.

Overall, pretty good. Changed the pickup location last minute, and the service was still very accommodating.

Satisfied with the service

We rented a Ford S-max minivan to go skiing to Austria. The car was all the time located in the secure car parking in front of the hotel. Unfortunately, either due to the cold or snow, the car window cracked. There was no sign of any external damage. When I returned the car, a member of staff told me that it should be no problem. When I got home, I saw a bill for 500 euro. I feel that I got ripped off for nothing(manufacturing defect). Good luck in resolving this issue as well, the expected response times are longer than 7 days.