Convenient location for railway station.

Due to traffic delays from Quebec to Montreal, I arrived at the Hertz rental company at 16:00, but the doors were locked. There was a sign indicating that the working hours on Saturday, May 21st were until 15:00. I went back to Hertz the next morning (Sunday) at 8:30, and the counter staff informed me that my reservation was canceled because I did not pick up the car at the agreed time. I explained that I had fully prepaid for three days, and the reservation should still be valid within those three days, but they refused and told me to contact the rental platform for any issues. Frustrated, I had no choice but to go to AVIS and rent another SUV, paying again.

Good customer service

The return process in Edmonton was very good, but the pickup service in Calgary was not. It was entirely in English, and even though they saw I was Chinese, they didn't slow down their speech. The person tried to sell me insurance, and when I didn't buy it, he became unhappy, just tossed the keys to me and told me to find the car myself. I wasn't familiar with some of the car's details and switches, but they didn't come over to help even after I asked several times. They also suggested I upgrade to an SUV.

The servant Alex is very nice.

The servant Alex is very nice.

This is a good succursale and the people are very effective.

There was no real difference in the rental rate between your rate and what I would have gotten at Hertz, to my surprise and disappointment.