Fast easy and safe

The service attitude was quite good. I picked up the car around 9 pm and there was no queue. The customer service did not mention insurance, but when I proactively requested full coverage, they added it. After picking up the car in Los Angeles and driving to Irvine, I felt the car was a bit old, so I went to their branch there and exchanged it for another car that was more attractive and newer. It was very comfortable to drive. The car exchange in the San Francisco Stanford area took about 30 minutes in line. The service attitude there was also excellent. They said I could leave after handing over the keys, but I insisted on receiving a receipt on-site. They calculated the fuel cost for the exchange on the spot, and I signed the documentation. The deposit was refunded very quickly, within two to three days. Afterwards, I received toll and service fee invoices gradually.

Very satisfied

Very pushy to upgrade the car as the one I had booked was not very good. So she told me. Offered me a upgrade for $130 a day. I said no. She then said I could have it for $70 as day. On principle I said no as I didn’t like her attitude. The first price should always be the best price. She got very grumpy and I left. We go a upgrade anyway as they didn’t have any of the cars I had book.

Like: I have not complaints. I loved the car -- esp the seats which were very adjustable.