Friendly staff at the front desk

The sedan I booked was upgraded to an SUV.

Pick-up process was smooth and service was good. But as usual, there's always some confusion around insurance - it seems like the one I got from QEEQ.COM was insufficient and was asked to buy additional insurance so do take note of this. Perhaps, you don't need to buy it from QEEQ and just get it directly from the car rental company in the future.

Booking process was smooth but as usual, a lot of confusion around insurance coverage - I have faced this multiple times at the counter where the staff member tried to upsell more insurance saying that what I got from QEEQ.COM is insufficient.

I was changed to Budget but they were great and they gave me an upgrade

Always a great experience

Initial quote by TRIP = $66.46 Secondary quote by Thrifty = ~$135 Secondary quote by Thrifty = $89.52 Even I was not satisfied with the additional charges, I accepted the fee for the urgency of the trip I had scheduled. What is the procedure in this case?