perfect

Pretty good, both pick-up and drop-off were very smooth.

I was supposed to pick up the Benz GLE at 11:00, but it was not available until 18:00. Fortunately, the store arranged a Mitsubishi for me to use in the city, but it did delay my schedule a bit. I hope this can be improved. During this period, I contacted the rental service, but they couldn't resolve it either.

The service was warm and attentive

The service at Thrifty's car rental location was good! However, they recorded my return time as 3 days later, leading to extra charges on my credit card, which is unacceptable! Fortunately, with the help of Zuzuche, I was able to get the refund. Thank you, Zuzuche!

staff not friendly

very helpful til the end